Returns & Exchanges
At HOLY, we strive for complete satisfaction with every bite; however, due to the perishable nature of our food products, we offer a 14-day window for reporting issues with your order. Please note that for safety reasons, we can only accept returns on unopened, non-perishable merchandise or offer resolutions for damaged goods.
Contact Support
Email our customer care team at [email protected] within 14 days of delivery, including your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photographs of the product, packaging, and the shipping label if you are reporting damage or receiving the incorrect item.
Receive Authorization
Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) number or confirm your eligibility for a refund or replacement.
Resolution Process
Once approved, we will process your refund to the original payment method or dispatch a fresh replacement shipment at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing